SHIPPING POLICY

HOUSE OF JOON

At House of Joon, we are committed to delivering your orders in a timely, safe, and transparent manner.

1. SERVICEABLE LOCATIONS

We ship internationally to the US, UK, Europe, Dubai, and several other countries worldwide via our third-party logistics partner, Shipglobal. If you are unsure whether we ship to your location, please contact us at customersupport@houseofjoon.com before placing your order.

2. PROCESSING TIME

Ready-to-ship products: Dispatched within 2–5 business days after order confirmation.
Made-to-order or pre-order items: These may take 7–21 business days or as mentioned on the product page.
Orders placed on weekends or public holidays will be processed the next business day.

Please note: Processing times are separate from delivery times.

3. DELIVERY TIMELINE

International orders: 7–21 business days after dispatch, depending on destination country and customs clearance.

Delays may occur during sale periods, festivals, weather disruptions, courier issues, customs holds, or due to incorrect addresses.

4. ORDER CONFIRMATION & TRACKING

Once your order is confirmed and shipped:

You will receive an email with tracking details.

If you do not receive tracking info within the expected timeframe, please contact us at customersupport@houseofjoon.com

5. CUSTOMS, DUTIES & TAXES

International orders may be subject to customs duties, import taxes, or fees levied by the destination country. These charges are the sole responsibility of the customer. House of Joon has no control over customs delays or additional charges. We recommend checking your country's import regulations before placing an order.

6. DELIVERY PARTNERS

We ship internationally via Shipglobal. We are not liable for delays caused by courier delays, strikes, customs holds, or unforeseen logistics issues.

7. ADDRESS ACCURACY & FAILED DELIVERIES

You are responsible for providing accurate and complete shipping information. We are not liable for non-delivery due to:

Incorrect/incomplete address
Recipient not available at the address
Refused delivery

If a shipment is returned to us due to such reasons, we will re-ship it after confirming updated details. Additional shipping charges may apply.

8. UNDELIVERED / LOST SHIPMENTS

If your order is marked "Delivered" but not received, contact us within 48 hours of the status update. We will initiate an investigation with the courier.

Resolution timelines:

Investigation by courier: 7–10 working days
If the courier confirms a failed delivery or loss: We will reship the item or issue store credit/refund as per availability.

9. DAMAGED OR TAMPERED SHIPMENTS

Please do not accept a parcel if:

It appears open or tampered with
The package is damaged or wet

Take photos or videos and inform us immediately at customersupport@houseofjoon.com within 24 hours of delivery. We will assist you with a replacement or appropriate resolution after verification.

10. PRE-ORDER & MADE-TO-ORDER ITEMS

If your order includes pre-order or custom items, please note:

Dispatch time may extend beyond regular timelines (7–21 business days or as listed).
These are not eligible for cancellation once placed.
If your order includes both ready and pre-order items, the entire shipment will be dispatched once all items are ready.